Hospitality Management Training Course

Parallel English edition of the Management and Organisation course. Each lesson combines a short video in British English with a written summary and learning objectives, and every module ends with a multiple-choice test. Content is original and based on principles rather than local regulation.

Phase 1 content: the shared Guest Service Essentials module (guest experience, professional image, communication, complaints), the hotel organisation chart, human resources in food and beverage, quality in service and guest satisfaction, and planning and managing a hotel. More lessons will follow.