Recepcionist Training Course

Parallel English edition of the Receptionist course. Each lesson combines a short video in British English with a written summary and learning objectives, and every module ends with a multiple-choice test. Content is original and prepared for hotel teams; hotel policy and local rules always take precedence.

Phase 1 content: the shared Guest Service Essentials module (guest experience, professional image, communication, complaints), reception desk, front office team, check-in, check-out, upselling, revenue basics, rate queries and walk-ins, guest safety and security. More lessons will be added in the next phases.